Payment Policy

Payment Policy

At HandyTone, we are committed to providing a secure and transparent payment experience.

Accepted Payment Methods

We accept the payment methods displayed during checkout, which may include:

  • Credit and debit cards, including Visa, Mastercard and American Express

  • PayPal

  • Apple Pay, Google Pay and Shop Pay

  • Other secure payment methods available through Shopify

Available options may vary depending on your location.

Payment Security

All transactions are processed through secure and encrypted payment gateways.

HandyTone does not store or have direct access to your complete card details. Payments are handled by Shopify and trusted third-party payment providers that follow applicable industry security standards.

Billing Information

Customers must provide accurate and complete billing information, including their full name, billing address and valid payment details.

Incorrect or incomplete information may result in payment failure, order delays or cancellation.

Payment Authorization

By placing an order, you authorize HandyTone to charge your selected payment method for:

  • The product price

  • Applicable taxes

  • Shipping fees, if applicable

Payment is required at the time of purchase. Your order is confirmed only after the payment has been successfully processed.

Pricing and Currency

Prices are displayed in the currency selected on our website or shown during checkout.

Your bank or payment provider may apply currency-conversion or international transaction fees. These charges are determined by your provider and are outside our control.

Failed or Declined Payments

If your payment is declined or fails:

  • Your order will not be processed

  • The products will not be reserved

  • You may try again using another payment method

If you believe you were charged despite a failed payment, please contact us.

Fraud Prevention

To protect our customers, HandyTone reserves the right to review transactions, request additional verification, refuse payments or cancel orders suspected of fraud or unauthorized activity.

If a cancelled order has already been charged, the applicable amount will be refunded to the original payment method.

Refunds

Refunds are issued according to our Refund Policy.

Approved refunds will be returned to the original payment method. Banks and payment providers may require additional time to process the refund.

Contact

For payment-related questions, contact us at:

HandyTone
Operated by Novaxia LLC
Email: hhandytone@gmail.com



Website: https://mggdmf-zz.myshopify.com/

Frequently Asked Questions

Find quick answers about our handpans, orders, shipping, payments, and returns.

Contact Us

Have a question or need assistance? Our support team is here to help. We typically respond within 24 hours.

Choosing Your Handpan

A D Minor handpan is an excellent choice for beginners. Its notes naturally harmonize together, making it easy to create beautiful melodies without previous musical experience.

No. Handpans are intuitive instruments designed so that the notes sound harmonious together. Most beginners can start creating simple melodies within minutes.

A 9-note handpan is simple to learn and ideal for beginners, relaxation, and meditation. Models with more notes provide a wider melodic range for improvisation and more advanced playing.

440 Hz is the standard tuning used by most modern instruments. It is recommended if you want to play with other musicians.

432 Hz has a slightly lower pitch and is often described as softer or more meditative. The best choice depends on your personal preference.

Shipping and Delivery

Orders are generally processed within 3–5 business days and delivered within an additional 3–6 business days.

The total estimated delivery time is 6–11 business days.

Yes. We offer free standard shipping on all orders, with no minimum purchase required.

Yes. Once your order has shipped, you will receive a tracking link by email.

Yes. We ship to the United States, Canada, the United Kingdom, Germany, and various other destinations. Available countries are displayed during checkout.

Customs duties, import taxes, or local charges may apply depending on your destination. Unless expressly stated during checkout, these charges are the customer's responsibility.

Payment Information

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods available through Shopify.

Available options may vary by country.

Yes. Payments are encrypted and securely processed through Shopify and trusted payment providers. HandyTone does not store your complete card details.

Installment options may be available depending on your country and the payment providers shown during checkout.

Products and Quality

Yes. Each instrument is inspected and tested before shipment to verify its condition, tuning, resonance, and overall sound quality.

We aim to represent each instrument accurately. However, recorded sound may vary slightly depending on your speakers, headphones, room acoustics, recording equipment, and playing technique.

The exact contents of each package are listed on the corresponding product page. Depending on the model, your order may include a protective carrying case and additional accessories.

Yes. Minor differences in finish, color, surface texture, resonance, or tonal character can occur between individual instruments. These natural variations do not necessarily indicate a defect.

Orders and Returns

If your order has not shipped, contact us as soon as possible. We will try to modify or cancel it, but we cannot guarantee changes after processing has begun.

We offer a 30-day return policy. The instrument must be unused, in its original condition, and returned with its original packaging and accessories.

Yes. For approved returns, HandyTone provides a prepaid return label, and no restocking fee is charged.

Contact our support team with your order number and the reason for your return. If the product is damaged or defective, include clear photos or videos.

Returns sent without prior approval will not be accepted.

Contact us immediately with your order number and clear photos or videos of the instrument, packaging, and shipping label. Keep all original packaging until your claim has been reviewed.

Yes. Eligible HandyTone handpans include a three-year limited manufacturing warranty covering structural and manufacturing defects under normal use.

The warranty does not cover accidental damage, misuse, moisture, rust, improper storage, unauthorized modifications, or normal cosmetic wear.

Customer Support

You can contact us by email or through our website contact form.

Email: hhandytone@gmail.com

Our support team generally responds within 24 hours.