Refund Policy

Last updated: August 16, 2026

At HandyTone, we offer a 30-day return period. You have 30 days from the date you receive your order to submit a return request.

Return Conditions

To qualify for a return, the product must be unused, in the same condition as received, and returned with its original packaging, carrying case, accessories, and proof of purchase.

Returns that do not meet these conditions may not be accepted.

How to Request a Return

To request a return, contact us at contact@handytone.com with your order number and the reason for your return.

If the product is damaged, defective, incomplete, or incorrect, please also include clear photographs or videos.

Products must not be returned before receiving instructions from our customer-support team. Returns sent without prior approval may not be accepted.

Return Shipping

If a return is requested because you changed your mind, ordered the wrong product, or are otherwise dissatisfied with an item that is not damaged, defective, incomplete, or incorrect, you are responsible for the return shipping costs.

If the product arrives damaged, defective, incomplete, or incorrect, HandyTone will cover the return shipping costs and provide a prepaid return label after reviewing and approving your claim.

Products must not be returned before receiving return instructions from our customer-support team.

No restocking fee will be charged for approved returns.

Original shipping charges, customs duties, import taxes, brokerage fees, and other destination-specific charges are non-refundable unless otherwise required by applicable law or the return results from an error for which HandyTone is responsible.

Damaged, Defective or Incorrect Products

Please inspect your order shortly after delivery.

If your product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at contact@handytone.com.

Please provide your order number, a description of the issue, and clear photographs or videos of:

• The product and reported issue.

• The external packaging.

• The internal protective packaging.

• The shipping label.

Keep the product, carrying case, accessories, original box, and all packaging materials until your claim has been reviewed.

Non-Returnable Products

A return may be refused if:

• The request is submitted more than 30 days after delivery.

• The product has been used, damaged, modified, or improperly handled.

• The original packaging, carrying case, accessories, or components are missing.

• The damage results from an accident, moisture, improper storage, misuse, or an unauthorized repair or modification.

• The product was returned without prior approval or contrary to the return instructions provided.

These restrictions do not limit any mandatory consumer rights available under applicable law.

Exchanges

We accept exchanges for eligible products.

The fastest option is to request a return for the original product and place a new order after the return has been accepted.

Product availability is not guaranteed while a return or exchange is being processed.

Refunds

Once we receive and inspect your return, we will notify you whether your refund request has been approved or refused.

Approved refunds will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and display the refund.

Shipping charges, customs duties, import taxes, brokerage fees, and other destination-specific charges may be non-refundable unless otherwise required by applicable law or the return results from an error for which HandyTone is responsible.

If more than 15 business days have passed since we confirmed that a refund was issued, contact us at contact@handytone.com.

Product Inspection and Support

Every handpan is carefully inspected and tested before shipping to verify its tuning, resonance, finish, and overall condition.

If you experience an issue with your instrument, contact us with your order number, a description of the issue, and clear photographs or videos.

Our customer-support team will review your request and provide the appropriate next steps in accordance with this Refund Policy and applicable law.

Contact Us

If you have questions about a return, exchange, refund, or product issue, contact us at:

HandyTone, operated by Novaxia LLC
Email: contact@handytone.com
Phone: +1 (224) 202-8859
Mailing address: 8206 Louisiana Blvd NE, Ste A #8769, Albuquerque, New Mexico 87113, United States
Website: https://handytone.com