Privacy Policy

Last updated: August 14, 2026

HandyTone is operated by Novaxia LLC (“HandyTone,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at https://mggdmf-zz.myshopify.com/, purchase our products, contact us, or otherwise use our services (collectively, the “Services”).

Our online store is powered by Shopify, which enables us to provide our products and Services to you.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact information: your name, email address, telephone number, billing address, and shipping address.
Order information: products viewed or purchased, shopping cart activity, order history, returns, refunds, exchanges, and cancellations.
Payment information: payment method, billing information, transaction details, payment confirmation, and related financial information. Payment information is generally processed securely by Shopify and our payment providers.
Account information: username, password, preferences, saved information, and account settings.
Customer service information: messages, requests, reviews, feedback, and any information you provide when communicating with us.
Device and technical information: IP address, browser type, operating system, device identifiers, network information, and approximate location.
Website usage information: pages viewed, links clicked, products viewed, time spent on the website, referral source, and interactions with our Services.
Marketing information: your marketing preferences and your interaction with our emails, advertisements, and promotional campaigns.

We do not intentionally collect sensitive personal information unless it is necessary to provide the Services or required by law.

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to our mailing list, contact customer support, submit a review, or otherwise provide information to us.
Automatically when you browse or use our website, including through cookies, pixels, analytics tools, and similar technologies.
From Shopify and other companies that provide services on our behalf.
From payment processors, shipping companies, advertising partners, analytics providers, social media platforms, and other business partners.
From publicly available sources where permitted by law.

3. How We Use Your Personal Information

We may use your personal information to:

Process payments and complete your purchases.
Confirm, prepare, ship, track, and deliver your orders.
Process cancellations, returns, exchanges, refunds, and warranty requests.
Create and manage customer accounts.
Communicate with you regarding your orders, account, or support requests.
Provide customer service and respond to questions or complaints.
Personalize and improve your shopping experience.
Remember your preferences and recommend relevant products.
Maintain, analyze, and improve our website, products, advertising, and Services.
Send promotional emails, special offers, and other marketing communications when permitted by law.
Display personalized or targeted advertising.
Detect, investigate, and prevent fraud, abuse, unauthorized transactions, security incidents, and illegal activity.
Protect our customers, business, website, and legal rights.
Comply with applicable laws, regulations, tax obligations, legal processes, and government requests.
Enforce our terms, policies, and agreements.

Where required, we rely on your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests to process your information.

4. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, understand website traffic, measure advertising performance, prevent fraud, and personalize content and advertisements.

Some cookies are necessary for the website to function. Other cookies, including analytics and advertising cookies, may be optional depending on your location.

You can manage cookies through your browser settings or through any cookie preference tool available on our website. Blocking certain cookies may affect the functionality of the Services.

For more information about cookies used by Shopify, please visit Shopify’s cookie policy.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, including:

Shopify, which hosts and supports our online store.
Payment processors that securely process transactions.
Shipping, fulfillment, and logistics providers that prepare and deliver orders.
Customer support and communication providers that help us respond to customers and send service messages.
Analytics, technology, hosting, and security providers that help us operate, protect, and improve the Services.
Advertising and marketing partners that help us measure campaigns and present relevant advertisements.
Professional advisers, including accountants, lawyers, auditors, insurers, and financial institutions.
Government authorities or law enforcement when disclosure is required by law or necessary to protect our rights or the rights of others.
Potential purchasers or business partners in connection with a merger, financing, acquisition, restructuring, bankruptcy, or sale of all or part of our business.

We may also disclose information when you request or authorize us to do so.

We do not exchange your personal information with third parties for monetary payment. However, certain privacy laws may define personalized advertising or the use of advertising cookies as “selling” or “sharing” personal information. Where applicable, you may have the right to opt out of these activities.

6. Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information to provide and improve the store, checkout, payment, fraud-prevention, and related services.

Information submitted through our store may be shared with Shopify and other service providers and may be processed in countries other than your country of residence.

You can learn more by reviewing the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

You may also manage certain privacy choices through Shopify’s Privacy Portal:

https://privacy.shopify.com/

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, offers, and company updates.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in those emails or by contacting us.

Even after unsubscribing from marketing, you may continue to receive non-promotional communications relating to your orders, transactions, account, warranty requests, or customer support inquiries.

8. Targeted Advertising

We may work with advertising platforms and marketing partners to show advertisements that may be relevant to you. These partners may use cookies or similar technologies to collect information about your activity on our website and other websites.

Depending on your location, you may have the right to opt out of the use or sharing of your personal information for targeted advertising.

You can manage certain advertising preferences through our cookie settings, your browser, the advertising platform’s settings, or by contacting us.

9. Third-Party Websites

Our Services may contain links to websites, applications, or platforms operated by third parties.

We do not control and are not responsible for the privacy, content, security, or practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, payment system, storage system, or internet transmission can be guaranteed to be completely secure. You should avoid sending sensitive or confidential information through unsecured communication channels.

If you create an account, you are responsible for protecting your login credentials and notifying us if you believe your account has been accessed without authorization.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide the Services and fulfill orders.
Maintain customer accounts and transaction records.
Process returns, refunds, warranties, or disputes.
Meet accounting, tax, legal, and regulatory obligations.
Prevent fraud and protect our legal rights.
Enforce our agreements and policies.

The applicable retention period depends on the nature of the information, the reason it was collected, and applicable legal requirements.

12. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence, including the United States and countries where Shopify or our other service providers operate.

These countries may have different data-protection laws. Where required by law, we use recognized safeguards for international transfers, including contractual protections such as Standard Contractual Clauses.

13. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under the age required to provide valid consent in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete that information.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.

14. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Receive a portable copy of certain personal information.
Restrict or object to certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of targeted advertising or certain forms of personal-information sharing.
Appeal a decision we make concerning a privacy request.
Submit a complaint to your local data-protection authority.

These rights may be subject to legal limitations and exceptions.

To exercise a privacy right, contact us using the details below. We may need to verify your identity before completing your request. You may also use an authorized agent where permitted by applicable law.

We will not discriminate against you for exercising your privacy rights.

15. United States Privacy Rights

Residents of certain U.S. states may have additional rights concerning access, correction, deletion, portability, targeted advertising, and the sale or sharing of personal information.

Where required, you may submit a request by contacting us at the email address listed below or by using any privacy request link made available on our website.

We do not knowingly use or disclose sensitive personal information for purposes requiring a separate right to limit under applicable U.S. state privacy laws.

16. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data-protection laws, including rights of access, correction, deletion, restriction, portability, objection, and withdrawal of consent.

You may also lodge a complaint with the data-protection authority responsible for your place of residence.

When we transfer personal information outside these regions, we use legally recognized transfer mechanisms where required.

17. Complaints

If you have a concern about how we process your personal information, please contact us first so that we can try to resolve it.

Depending on your location, you may also have the right to appeal our response or lodge a complaint with your state, national, or local data-protection authority.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, legal obligations, or business operations.

When we update it, we will publish the revised version on this page and change the “Last updated” date. We may provide additional notice when required by law.

19. Contact Us

For questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights, contact us at:

Novaxia LLC, operating as HandyTone
Email: hhandytone@gmail.com

Website: https://mggdmf-zz.myshopify.com/

Frequently Asked Questions

Find quick answers about our handpans, orders, shipping, payments, and returns.

Contact Us

Have a question or need assistance? Our support team is here to help. We typically respond within 24 hours.

Get Support About Us

Choosing Your Handpan

A D Minor handpan is an excellent choice for beginners. Its notes naturally harmonize together, making it easy to create beautiful melodies without previous musical experience.

No. Handpans are intuitive instruments designed so that the notes sound harmonious together. Most beginners can start creating simple melodies within minutes.

A 9-note handpan is simple to learn and ideal for beginners, relaxation, and meditation. Models with more notes provide a wider melodic range for improvisation and more advanced playing.

440 Hz is the standard tuning used by most modern instruments. It is recommended if you want to play with other musicians.

432 Hz has a slightly lower pitch and is often described as softer or more meditative. The best choice depends on your personal preference.

Shipping and Delivery

Orders are generally processed within 3–5 business days and delivered within an additional 3–6 business days.

The total estimated delivery time is 6–11 business days.

Yes. We offer free standard shipping on all orders, with no minimum purchase required.

Yes. Once your order has shipped, you will receive a tracking link by email.

Yes. We ship to the United States, Canada, the United Kingdom, Germany, and various other destinations. Available countries are displayed during checkout.

Customs duties, import taxes, or local charges may apply depending on your destination. Unless expressly stated during checkout, these charges are the customer's responsibility.

Payment Information

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods available through Shopify.

Available options may vary by country.

Yes. Payments are encrypted and securely processed through Shopify and trusted payment providers. HandyTone does not store your complete card details.

Installment options may be available depending on your country and the payment providers shown during checkout.

Products and Quality

Yes. Each instrument is inspected and tested before shipment to verify its condition, tuning, resonance, and overall sound quality.

We aim to represent each instrument accurately. However, recorded sound may vary slightly depending on your speakers, headphones, room acoustics, recording equipment, and playing technique.

The exact contents of each package are listed on the corresponding product page. Depending on the model, your order may include a protective carrying case and additional accessories.

Yes. Minor differences in finish, color, surface texture, resonance, or tonal character can occur between individual instruments. These natural variations do not necessarily indicate a defect.

Orders and Returns

If your order has not shipped, contact us as soon as possible. We will try to modify or cancel it, but we cannot guarantee changes after processing has begun.

We offer a 30-day return policy. The instrument must be unused, in its original condition, and returned with its original packaging and accessories.

Yes. For approved returns, HandyTone provides a prepaid return label, and no restocking fee is charged.

Contact our support team with your order number and the reason for your return. If the product is damaged or defective, include clear photos or videos.

Returns sent without prior approval will not be accepted.

Contact us immediately with your order number and clear photos or videos of the instrument, packaging, and shipping label. Keep all original packaging until your claim has been reviewed.

Yes. Eligible HandyTone handpans include a three-year limited manufacturing warranty covering structural and manufacturing defects under normal use.

The warranty does not cover accidental damage, misuse, moisture, rust, improper storage, unauthorized modifications, or normal cosmetic wear.

Customer Support

You can contact us by email or through our website contact form.

Email: hhandytone@gmail.com

Our support team generally responds within 24 hours.