Shipping Policy

Shipping Policy

Last updated: August 14, 2026

At HandyTone, we are committed to delivering your order safely and as efficiently as possible. This Shipping Policy explains our processing times, estimated delivery times, tracking procedures, and what to do if a shipment is delayed, lost, or damaged.

Free Shipping

We offer free standard shipping on all orders, with no minimum purchase required.

Unless otherwise stated during checkout, standard shipping costs are included in the product price, and no additional standard shipping fee will be charged.

Expedited shipping, customs duties, import taxes, or other destination-specific charges may not be included unless expressly indicated at checkout.

Order Processing Time

Orders are generally processed within 3 to 5 business days, excluding weekends and public holidays.

Processing includes:

  • Payment verification.

  • Product inspection.

  • Protective packaging.

  • Preparation of shipping documents.

  • Transfer of the package to the carrier.

You will receive an order confirmation by email after your purchase. Once your order has been shipped, you will receive a separate shipping confirmation containing your tracking information when available.

During holidays, promotional periods, new product launches, or periods of unusually high demand, processing may take slightly longer.

Estimated Delivery Times

Our estimated delivery times for the United States, Canada, the United Kingdom, Germany, and other supported destinations are:

  • Processing time: 3–5 business days

  • Transit time: 3–6 business days

  • Total estimated delivery time: 6–11 business days

These timeframes begin after your order and payment have been successfully confirmed.

Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including:

  • Carrier disruptions.

  • Customs inspections.

  • Severe weather.

  • Public holidays.

  • Incorrect or incomplete delivery information.

  • High seasonal shipping volumes.

  • Local regulations or transportation restrictions.

  • Other unforeseen logistical events.

Shipping Destinations

HandyTone ships to the United States, Canada, the United Kingdom, Germany, and various other international destinations.

The destinations currently available for delivery will be displayed during checkout. If your country or region does not appear as an available option, we may not currently be able to deliver there.

Certain remote areas, islands, military addresses, PO boxes, or restricted destinations may be subject to longer delivery times or may not be eligible for delivery.

Order Tracking

Once your order has shipped, we will send a tracking number to the email address provided during checkout.

Please allow up to 48 hours for the tracking information to become active after receiving the shipping confirmation.

Tracking updates are provided by the carrier. There may occasionally be periods when a package is moving through the delivery network without a new tracking update.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full recipient name.

  • Street address and building number.

  • Apartment, unit, or suite number when applicable.

  • City, state, province, or region.

  • Postal or ZIP code.

  • Country.

  • Valid telephone number and email address.

HandyTone is not responsible for delays, failed deliveries, returned packages, or additional shipping charges caused by incorrect or incomplete information supplied during checkout.

Address Changes and Order Cancellations

If you need to change your shipping address or cancel your order, contact us as soon as possible.

We will try to accommodate your request, but we cannot guarantee that an address can be changed or an order cancelled after processing or shipment has begun.

Once an order has been transferred to the carrier, we may be unable to redirect it.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price and are the customer’s responsibility.

HandyTone does not control customs charges and cannot predict their amount. We recommend checking your country’s import requirements before placing an order.

If a customer refuses a shipment because of unpaid customs duties or import fees, any refund will be handled according to our Refund Policy. Return shipping charges, customs fees, and other expenses incurred may be deducted from the refund where permitted by law.

Delayed Packages

If your order has not arrived within the estimated delivery period:

  1. Review the tracking information provided by the carrier.

  2. Confirm that the shipping address entered during checkout is correct.

  3. Check with household members, neighbors, reception desks, or other secure delivery locations.

  4. Contact the local carrier using your tracking number.

  5. Contact HandyTone customer support if you still cannot locate the package.

We will review the shipment and, when appropriate, open an investigation with the carrier.

Carrier investigations can take several business days to complete. We appreciate your patience while the investigation is in progress.

Lost Packages

A package is not considered lost solely because it has exceeded the estimated delivery time.

If the carrier confirms that a shipment has been lost, we will work with you to provide an appropriate solution in accordance with our policies and applicable law. This may include a replacement or refund, depending on the circumstances and product availability.

We may require confirmation from the carrier before issuing a replacement or refund.

Packages Marked as Delivered

If the tracking information shows that your package was delivered but you cannot locate it:

  • Check around your delivery location.

  • Ask household members, neighbors, building management, or reception staff.

  • Allow up to 48 hours, as some carriers may mark packages as delivered shortly before completing delivery.

  • Contact the carrier directly for delivery confirmation.

  • Notify HandyTone customer support.

Claims concerning packages marked as delivered should be submitted as soon as possible. We will assist with the carrier investigation, but we cannot guarantee reimbursement when the carrier confirms successful delivery to the address provided.

Damaged Packages or Products

Please inspect your package and instrument shortly after delivery.

If your order arrives damaged, contact us within 48 hours of delivery and provide:

  • Your full name and order number.

  • A description of the damage.

  • Clear photographs or videos of the product.

  • Photographs of the external packaging.

  • Photographs of the internal protective packaging.

  • A photograph showing the shipping label.

Please keep the product, carrying case, accessories, original box, and all packaging materials until the claim has been reviewed.

Do not return a damaged product without first contacting us and receiving instructions. Unauthorized returns may delay or affect the processing of your claim.

Refused and Undeliverable Packages

If a package is refused, unclaimed, or returned because of an incorrect address, failed delivery attempts, unpaid customs fees, or lack of customer response, we will contact you after the package is returned to us or our logistics provider.

Additional shipping charges may apply if you request reshipment.

If a refund is approved, original shipping expenses, return costs, customs charges, and carrier fees may be deducted from the refund where permitted by law.

Separate Shipments

Orders containing multiple products or accessories may occasionally be shipped in separate packages.

If this occurs, you may receive more than one tracking number, and the packages may arrive on different dates. You will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

Contact Us

If you have questions about shipping, tracking, or delivery, contact us at:

HandyTone, operated by Novaxia LLC
Email: contact@handytone.com
Phone: +1 (224) 202-8859
Mailing address: 8206 Louisiana Blvd NE, Ste A #8769, Albuquerque, New Mexico 87113, United States
Website: https://handytone.com